A fresh load.
A lighter day.

Choose a service to see its sizes and prices. Single items are welcome, with a £14 minimum standard charge before discounts. If your laundry costs less, an adjustment adds only the difference. Collection and standard delivery are included; next-day return costs £3 extra.

Collections and returns run seven days a week. We send a two-hour window on the day, usually a few hours beforehand.

Standard return is three calendar days after collection, including weekends and bank holidays. Next-day is available only when all cleaning items are Wash, Dry & Fold and/or Wash & Dry. When offered, it costs £3 extra for return within 24 elapsed hours of actual collection. We return the whole order together.

Collection dates and available turnaround choices are shown before payment.

Empty pockets and keep items for different booked services in separate bags. Each customer’s laundry is washed separately. Hannah sorts colours and checks care labels before treatment.

Tell us about stains, existing damage and practical care instructions when you book. We cannot promise to remove every stain. See our preparation and care rules.

We weigh dry laundry before treatment, excluding bags and packaging. Small differences are handled generously. If your load is clearly smaller than the booked option, we contact you and refund the appropriate difference.

For a clear overage, we agree an extra invoice before treating extra laundry. You can instead have only the paid portion processed, with the rest returned untreated and separately bagged. There is no automatic extra card charge. See weight and price adjustments.

Request bio or non-bio detergent in your booking notes. Specific brands or fragrances are not normally custom choices, and using your own detergent needs our prior agreement. If a preference is essential, contact us before booking so we can confirm what is possible. Practical instructions are enough; you do not need to share medical information.

Where offered, one optional booster unit accompanies one booked wash or bedding item. Add it beneath the item you want boosted, up to the booked quantity. Removing the item removes its boosters; reducing its quantity reduces any excess. Adding laundry does not add paid boosters automatically. Booster charges count towards the £14 minimum and are excluded from ordinary laundry discounts.

We prefer a handover at the door. To request a safe place, give permission and clear instructions for collection, return or both. Choose somewhere secure, sheltered and accessible, and bring returned laundry in promptly.

You look after your laundry left out before collection and after we have correctly returned it to the agreed place and sent confirmation. Those unattended risks, including theft, weather damage or interference, are your responsibility when they have not resulted from a failure on our part. We assess what happened if there is a concern. Read our safe-place and handover terms.

Check your returned laundry and tell us promptly if you find a problem, at hello@laundro.co.uk or through our phone or WhatsApp channels. Include the affected item or order and any useful details. We aim to reply within two working days, Monday to Friday.

We review the condition, instructions and what happened before deciding responsibility. Where we are responsible, we discuss an appropriate remedy, such as rewash, repair, fair compensation or a cleaning-charge refund. See our loss and damage process and service remedies.

Yes. Check your postcode, browse services and add laundry without an account. Then choose Check collection dates on the Services step to preview available dates before signing in.